Frequently Asked Questions

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Are You New To NowNow And Got Questions? The Best
Place To Find Answers Is Below

How do I get started after downloading the app?

Signup on the app by filling only your name and Email.

How long does it take to credit an agent’s wallet?

An agent’s wallet is credited as soon as deposit is effected at the bank.

Why should I become a NowNow Agent?

– Enjoy large commissions daily.

– Retain up to 60% on transaction charges.

– Free Smart POS device

– Sell recharge card/ e-top-up

– Reliable network 24/7 and customer service

– Plus free branding materials for your store including signage t-shirts, face caps, banners, etc.

What services can I perform on the NowNow platform?

– Bill payments

– Send Money to anyone using their account number or phone number

– Mobile recharge

– Buy data

– Electricity

– Betting


– Insurance

How does the agent platform work?

– Register as a NowNow agent

– Undergo a short training on how to perform the transactions using the app.

– Start vending the following services; airtime in VTU form or as e-PINs, buy data, pay bills, transfer money to any bank account in Nigeria and send money to any phone number on behalf of customers.

What are your requirements for becoming an Agent?

– Have an android phone

– A minimum of N10, 000 deposited in your wallet for transactions.

– Be able to read and write

– Have an shop/business outlet

– Have a valid ID card (Driver’s license, National ID card, Int’l passport, Voters’ card)

– A passport photograph

– Proof of Address (Utility bills e.g. PHCN, LAWMA)

– Financial/Bank account detail or statements

How do I change my PIN?

Click on the NowNow icon by the top left side of the screen. Go to account details, then select change PIN

How do I reset my PIN?

Click on the NowNow icon by the top left side of the screen. Go to account details, then select ‘Reset PIN’’

How do I download the NowNow mobile wallet?

Go to Google pay store or apple store. Look for NowNow and click on download app.

What are KYCs and how do I update mine on the NowNow App?

KYC means know your customer. This helps us know you, to update your profile to KYC2, input your bvn.

How do I see my financial statement on the app?

Transaction history page or send an email to customer service to request for your statement of account

Who can I send airtime and money to?

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

How to get a bank statement?

From the mobile app (PDF): on the Home screen, tap the 3 horizontal bars in the top right-hand corner and select

What is the difference between personal and business accounts?

NowNow personal account gives customers better access to their money whenever they need it. Customers can send transfers, receive money and pay bills in real-time on the app.

The business account is for businesses to carry out transactions(Agents) on behalf of others and accept payments(Merchants) from customers.

How do I send data?

Launch your app and click “BUY DATA”

– Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.

– Choose the operator

– Select the data plan from the options provided.

– Buy Data

– Input your 4 digit mPIN (Mobile pin)

– Start browsing

How do I send airtime?

Launch your app and access “BUY AIRTIME”

– Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.

– Choose the operator

– Input the amount

– Recharge

– Input your 4 digit mPIN (Mobile pin)

– Start calling

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

How do I pay my electricity bills?

– Launch your app and access “Electricity”

– Select/Type electricity provider (Ikeja Prepaid/Postpaid etc)

– Enter meter number and amount

– Confirm details

– Proceed to Pay

How do I pay my cable TV subscription? (gotv/dstv etc)

This service comes with a convenience charge

– Launch your app and access “TV Pay”

– Select/Type TV subscription provider (Smile, Spectranet etc)

– Select preferred package

– Enter card number (smart card/IUC, etc)

– Confirm details

– Proceed to Pay

How to pay my internet subscription? (smile/swift etc)

This service comes with a convenience charge

– Launch your app and access “Internet”

– Select/Type internet service provider (Smile, Spectranet etc)

– Select preferred package

– Enter Account ID

– Confirm details

– Proceed to Pay

How do I send money to a bank account?

– Launch your app and access “Send Money”

– Access “To Bank”

– Select the receiver’s bank.

– Choose the type of account

– Enter receiver’s account number

– Enter receiver’s mobile number/email

– Input the amount

– Input the reason for the transfer (optional)

– Send Money

How do I send money to another wallet?

– Launch your app and click “send money”

– On the ‘To Mobile No.’ page, type in the user’s registered phone number.

– Input the amount to be sent.

– Input the reason for the transfer (optional)

– View and confirm details

– Pay Now

– Input your 4 digit mPIN to confirm transaction

How to withdraw cash with a NowNow agent?

– Launch your app and access “Add Money”

– Withdraw

– Input registered phone number of the agent.

– Input the amount you want to transfer to the agent wallet.

– Input 4-digit mPIN

– Collect money from agent.

How do I fund my wallet using my debit card?

– Launch your app and access “Add Money”

– Input the amount.

– Input card details

– Input your 4 digit mPIN and confirm

– Input your card number on the debit card

– Input the expiry date on the card

– Input 3 digit number at the back of the card (CVV).

– Verify your ownership of the card to process transaction

– Once verification completes, your wallet will be funded

How do I receive money on the NowNow mobile app?

– Launch your app and access “Receive Money”

– Request for money by inputting the registered phone number of the sender.

– Input the amount.

– Input the reason for the request (optional)

– Input your 4 digit mPIN.

How do I send money to another wallet using the QR code?

– Launch your app and access “Send Money”

– Access “To QR Code”

– Scan the receiver bar code or upload barcode from gallery if it’s already saved.

– N/B: When the barcode is scanned or uploaded, the sender can view receiver’s request for cash.

– Pay Now

– Put in 4-digit mPIN

How do I request a NowNow debit card?

Request for a debit card on NOWNOW App

How much is the cost of the Card?

Free but with an initial deposit of N1,000 in your account. Once you activate your card, the N1000 is refunded to your wallet.

How long does it take for my card to arrive?

Within 3 working days in Lagos;5 working days in Airport location and 7 working days in states that have no airport.

How do I activate my new card?

Retrieve the 4 digits default PIN from the App and change to your preferred PIN at any Bank’s ATM.

Where can I use my debit card?

You can use the card on any ATM, POS, WEB or online channel

What do I do if I use a wrong PIN 3 times?

Your PIN will reset after 24 hours, then you can use the card again if you remember the PIN.

What If I forget my PIN?

Request for a PIN re-issue via the app or call customercare centre – 07000669669 or chat us up through your NowNow app to login for re-set.

How do I block my debit card?

You can block your debit card on NowNow App

How do I unblock my debit card?

You can unblock the card from your App

What do I do if my card is stolen, lost or compromised?

Call our customercare centre – 07000669669 or chat us up through your NowNow app to deactivate the card.

How do I change my transaction limit?

Log on to the App, to modify the existing channels limits

What do I do if I get a failed ATM card transaction?

You can chat with us on the App or call our customercare centre – 07000669669

Are there any fees when making purchases?

No. Purchase amounts are automatically deducted from the wallet account, so there are no fees or interest charges.

When making a purchase, should the cardholder give his or her personal card information to the Merchant?

No. There is no need to present personal information such as PIN to a third party when using your NOWNOW debit card. Authorizing a card transaction with a PIN or OTP should be done by you only.

Is NOWNOW card accepted on all POS terminals?

Yes, the card will work on all POS and ATM machines in Nigeria

Will NOWNOW MasterCard work internationally?

No, the card will only work locally or within Nigeria.

Can you change the PIN on any of the bank’s ATM?

Yes, card activation can be done at any Bank’s ATM.

What is the cash withdrawal fee on other bank’s ATM?

N35 after the 3rd transaction every month. On Providus bank, cash withdrawals at ATMs are free.

How many times can you try your PIN before it is blocked?

3 Times in a day

What is my spending limit on the Card?

Your limit is tied to your card for KYC 2 and 3 customers while for KYC 1 the card limit is tied to the limit on your account.

What are the required details on your physical or virtual card for web transactions?

Card number, Expiry date and CVV.

Can I cancel my card request?

No! Once a card is requested, it cannot be cancelled

How do I deactivate my card?

Call the customercare centre – 07000669669

What is my card limit on ATM withdrawals?

It is N150 maximum on the KYC 2 and 3.

What is a virtual card?

A card that is used for transactions only on the web or online

Is virtual card free?


How do I get a virtual one?

Once you register on the NowNow app, your virtual card comes by default. Just activate the card on the app. Virtual card only works for web transactions only!

Is there a limit to how much I can spend with my virtual card?

Same as the web lime on physical card for KYC 1, 2 and 3 accounts

After getting my virtual card, how long before it expires?

3 years just like the physical card

What should I choose NowNow?

– No maintenance fees!

– No deductions!

– No limit!

– No minimum balance

– No queues!

– No stress!

– Includes a free Mastercard

What do I need to open an account?

Being at least 18 years old, a resident of Brazil, having a regular CPF status on the Receira Federal Brasileira (the brazilian version of IRS) and a smartphone compatible with our app for Android (version 4.4 or higher) or iOS (version 10 or higher)

Is my money safe with NowNow?

NowNow is licensed by the CBN as a Mobile Money Operator and all funds are insured by the Nigeria Deposit Insurance Corporation (NDIC) which makes all funds transacted on the app safe.

How do I get a NowNow account?

Super easy! Just download the NowNow app on either ios or Android. Sign up in just a few minutes and you’re done.

What documents do I need to open a bank account?

To open an account, all you need are basic information like your phone number, email and date of birth. You can open an account in less than 5 minutes without queues or stress.

How do I fund my NowNow account?

You can fund or deposit money into your NowNow account in 3 ways.

Fund your NowNow account using your debit card

You can deposit money to your NowNow account by using your bank debit card. But first, you will need to link your bank card to your NowNow account.

Fund your NowNow account using a banking app You can fund your NowNow account by doing a simple money transfer from any mobile app. Here’s how to do it.

– Step 1: Launch the mobile app,

– Step 2: Choose NowNow digital systems from the options,

– Step 3: Enter your NowNow account number(the last 10 digits of the number you used to register your OPay account is your account number by default).

– Step 4: Enter the amount you want to add to your NowNow wallet

– Step 5: Click send. In a few seconds, the money will be in your NowNow wallet.

Fund your NowNow account through a NowNow Agent

Finally, you can fund your NowNow account through any of NowNow Agents near you. Give the agent your cash and your NowNow account will be credited in seconds with the same amount of funds.

Where is NowNow based?

Our headquarters are in Lagos with offices in Port Harcourt and Abuja. Outside Nigeria, we have offices in Dubai, Equatorial Guinea and Angola.

Is using NowNow Free?

Using the NowNow mobile app on your phone to transfer to another NowNow account is completely free with no maintenance fees. While transfers to other wallets or bank accounts, a transfer fee is charged.

Is NowNow contactless?

Yes! NowNow is contactless, and you can use it to make contactless payments using transfers, and QR code to scan and pay. To use the QR code means you can just hold your device pretty close, scan the code and within a few seconds, the transaction is complete.

How do I get a debit card?

Our debit card is available to all our users. If you wish to get one, request for it through our app.We will have it delivered to your doorstep.

What are the benefits of having the NowNow debit card?

In addition to being in control of your expenses, you can also get discounts, gifts for paying with your card. On the app, you can even block and unblock your card, and increase or decrease the spending limit. Learn more on our home page.

How do I use Payment Link?

Payment Links is the easiest way to receive payments from your customers if you don’t have your own app or website. Payment Link can be shared with your customer via WhatsApp, SMS, email etc and upon clicking the link, your customers can pay you.

Can my customers make partial payments?

Yes. Your customers can make part payment and then later, you can send them a reminder to pay the balance.

Can I create a Paytm Payment link for a specific amount?

Yes, you can create your link with the specific amount, then send it to your customers to request payment with the NowNow App. Your customers will not be able to change the amount at the time of payment.

How can I share my link to my customers?

You can share the link you created through email or Whatapp to your customers. You can also resend the link.

How does NowNow Insurance work?

With NowNow App Insurance, we’ve partnered with top insurance company to connect you with the coverage you need. Simply head to the NowNow ‘Insurance’ section in the App

How to talk to a doctor online?

– Click on ‘Health’ icon on the NOWNOW app

– Select a subscription plan and confirm payment

– Consult with doctor via video call, chat or audio call

– Get diagnosis and prescriptions

Do all phones support mobile payments?

No. Tap and Pay works on Android 5.0 smartphones (or newer versions) with Near-Field Communication (NFC).

How do I know if my smartphone has NFC?

Go to ‘Settings’ menu on your phone. On the search option, type “NFC” or “Near Field Communication”. If you see the app, then your smartphone supports NFC technology.

Where can I use it?

You can use Tap and Pay on NowNow wallet whether you use a consumer and Agent App.

How do I get started?

Download the NowNow app from the Google Play Store and signup on the App as either consumer, merchant or Agent. Thereafter, it’s as easy as 123!

How to Use NowNow Tap and Pay on Phone?

– Step 1: Open the App on your phone

– Step 2: Select Tap n Pay

– Step 3: Enter amount

– Step 3: Enter mPin

– Step4: Offer phone or POS to the customer to tap

– Step 5: Transaction complete(remember to get your receipt)

Is it Safe?

Tap and Pay is very secure. It uses the same strong security as physical payment terminals. It is a convenient and trustworthy way to pay, as consumers do not need to hand over their cards to sellers when paying.

How do I tap on the phone?

Once you are prompted to pay by the consumer or Agent, place your enabled mobile device within 1 to 2 inches of the other party’s phone and follow the prompts.

What If I mistakenly tap my card twice?

If that happens, you will only be debited once. This is because each transaction generates a one-time code before payment is made.

How do I make payments on the marketplace?

Upon confirming the products to be bought and selecting to check out, you will be asked for your NOWNOW pin number to authorize the transaction. Once the correct pin is inputted, the product price and delivery fee will be deducted from your account wallet and your order will be confirmed

Kindly ensure that your account wallet has sufficient amount for the above, if not your order will not be confirmed.

How much does it cost to sell on NowNow Marketplace?

NowNow marketplace is completely free to sell. No setup fees or subscription fees.

How do I register an account on the marketplace?

You can register by using the “REGISTER” button on the NOWNOW mobile app and providing all information requested. Kindly follow the instructions as stated there.

How do I return an item?

You can initiate a return by selecting the returns page on the NOWNOW app. You can only return if the complaint falls under one of the conditions for return listed on the returns page or where default is a fault of the merchant.

Can I change my mind about the return option?

Yes, as long as you have not been refunded the amount you paid for the product. Please contact our customer service to stop the return process.

How long will it take to return an item and get my refund?

Retrieval of an item shall be made within 3 business days of the complaint. The buyer must make the product available for pickup. Refund will be made within 3 days of confirmation of retrieval of pickup according to the conditions stated on the refunds page.

Once I initiate a return, what happens next?

If the package was delivered to you and you requested a pick-up, the seller will call you to schedule a retrieval. There will be 1 attempt made to retrieve the item(s) within 3 business days of the notification call.

Can I return my item after the stated returns timeline?

You will not be able to return items if you do not initiate a return within 3 days of delivery.

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

We apologize for this. You must contact our customer care team within 3 days of delivery to lodge a complaint or initiate returns.

My return has been collected for a while, but still no news, what should I do?

Refunds may be made within 14 days of confirmation of retrieval of a defective product. If the number of days for refunds has been exhausted and you have still not been refunded, please contact our customer service immediately.

Is my product under warranty?

Warranty information is displayed on each product’s listing page by the buyer.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.

Do I have to pay shipping charges when I return a product?

The seller shall pay for this.

Can I Replace or Exchange an item rather than a refund?

This will be subject to the seller.

Why was my item redelivered to me instead of a refund?

Returned item will be redelivered to you if the Merchant cannot verify your reason for returning it. For example, a microwave returned for not powering on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers on, the item will be redelivered to you. Please note that this is at the discretion of the merchant.

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