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You can initiate a return by selecting the returns page on the NOWNOW app. You can only return if the complaint falls under one of the conditions for return listed on the returns page or where default is a fault of the merchant.

Yes, as long as you have not been refunded the amount you paid for the product. Please contact our customer service to stop the return process.

Retrieval of an item shall be made within 3 business days of the complaint. The buyer must make the product available for pickup. Refund will be made within 3 days of confirmation of retrieval of pickup according to the conditions stated on the refunds page.

Your return request will be canceled, and you will no longer be able to return that item.

You will not be able to return items if you do not initiate a return within 3 days of delivery.

We apologize for this. You must contact our customer care team within 3 days of delivery to lodge a complaint or initiate returns.

Refunds may be made within 14 days of confirmation of retrieval of a defective product. If the number of days for refunds has been exhausted and you have still not been refunded, please contact our customer service immediately.

Warranty information is displayed on each product’s listing page by the buyer.

No, you do not have to return your entire order. You can return your choice of selected items.

Yes, any free gift must also be returned.

The seller shall pay for this.

Returned item will be redelivered to you if the Merchant cannot verify your reason for returning it. For example, a microwave returned for not powering on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers on, the item will be redelivered to you. Please note that this is at the discretion of the merchant.