Frequently Asked Questions

Click on the NowNow icon by the top left side of the screen. Go to account details, then select ‘Reset PIN’’

Go to Google pay store or apple store. Look for NowNow and click on download app.

KYC means know your customer. This helps us know you, to update your profile to KYC2, input your bvn.

Transaction history page or send an email to customer service to request for your statement of account

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

From the mobile app (PDF): on the Home screen, tap the 3 horizontal bars in the top right-hand corner and select

NowNow personal account gives customers better access to their money whenever they need it. Customers can send transfers, receive money and pay bills in real-time on the app.

The business account is for businesses to carry out transactions(Agents) on behalf of others and accept payments(Merchants) from customers.

Launch your app and access “BUY AIRTIME”

– Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.

– Choose the operator

– Input the amount

– Recharge

– Input your 4 digit mPIN (Mobile pin)

– Start calling

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

– Launch your app and access “Electricity”

– Select/Type electricity provider (Ikeja Prepaid/Postpaid etc)

– Enter meter number and amount

– Confirm details

– Proceed to Pay

This service comes with a convenience charge

– Launch your app and access “TV Pay”

– Select/Type TV subscription provider (Smile, Spectranet etc)

– Select preferred package

– Enter card number (smart card/IUC, etc)

– Confirm details

– Proceed to Pay

This service comes with a convenience charge

– Launch your app and access “Internet”

– Select/Type internet service provider (Smile, Spectranet etc)

– Select preferred package

– Enter Account ID

– Confirm details

– Proceed to Pay

– Launch your app and click “send money”

– On the ‘To Mobile No.’ page, type in the user’s registered phone number.

– Input the amount to be sent.

– Input the reason for the transfer (optional)

– View and confirm details

– Pay Now

– Input your 4 digit mPIN to confirm transaction

– Launch your app and access “Add Money”

– Withdraw

– Input registered phone number of the agent.

– Input the amount you want to transfer to the agent wallet.

– Input 4-digit mPIN

– Collect money from agent.

– Input the amount.

– Input card details

– Input your 4 digit mPIN and confirm

– Input your card number on the debit card

– Input the expiry date on the card

– Input 3 digit number at the back of the card (CVV).

– Verify your ownership of the card to process transaction

– Once verification completes, your wallet will be funded

– Launch your app and access “Send Money”

– Access “To QR Code”

– Scan the receiver bar code or upload barcode from gallery if it’s already saved.

– N/B: When the barcode is scanned or uploaded, the sender can view receiver’s request for cash.

– Pay Now

– Put in 4-digit mPIN

Retrieve the 4 digits default PIN from the App and change to your preferred PIN at any Bank’s ATM.

You can use the card on any ATM, POS, WEB or online channel

Your PIN will reset after 24 hours, then you can use the card again if you remember the PIN.

You can block your debit card on NowNow App

You can unblock the card from your App

Call our customercare centre – 07000669669 or chat us up through your NowNow app to deactivate the card.

Log on to the App, to modify the existing channels limits

No. Purchase amounts are automatically deducted from the wallet account, so there are no fees or interest charges.

No. There is no need to present personal information such as PIN to a third party when using your NOWNOW debit card. Authorizing a card transaction with a PIN or OTP should be done by you only.

It is N150 maximum on the KYC 2 and 3.

A card that is used for transactions only on the web or online

Yes

Same as the web lime on physical card for KYC 1, 2 and 3 accounts

3 years just like the physical card

NowNow is licensed by the CBN as a Mobile Money Operator and all funds are insured by the Nigeria Deposit Insurance Corporation (NDIC) which makes all funds transacted on the app safe.

Super easy! Just download the NowNow app on either ios or Android. Sign up in just a few minutes and you’re done.

To open an account, all you need are basic information like your phone number, email and date of birth. You can open an account in less than 5 minutes without queues or stress.

You can fund or deposit money into your NowNow account in 3 ways.

Fund your NowNow account using your debit card

You can deposit money to your NowNow account by using your bank debit card. But first, you will need to link your bank card to your NowNow account.

Fund your NowNow account using a banking app You can fund your NowNow account by doing a simple money transfer from any mobile app. Here’s how to do it.

– Step 1: Launch the mobile app,

– Step 2: Choose NowNow digital systems from the options,

– Step 3: Enter your NowNow account number(the last 10 digits of the number you used to register your OPay account is your account number by default).

– Step 4: Enter the amount you want to add to your NowNow wallet

– Step 5: Click send. In a few seconds, the money will be in your NowNow wallet.

Fund your NowNow account through a NowNow Agent

Finally, you can fund your NowNow account through any of NowNow Agents near you. Give the agent your cash and your NowNow account will be credited in seconds with the same amount of funds.

Our headquarters are in Lagos with offices in Port Harcourt and Abuja. Outside Nigeria, we have offices in Dubai, Equatorial Guinea and Angola.

In addition to being in control of your expenses, you can also get discounts, gifts for paying with your card. On the app, you can even block and unblock your card, and increase or decrease the spending limit. Learn more on our home page.

Yes. Your customers can make part payment and then later, you can send them a reminder to pay the balance.

Yes, you can create your link with the specific amount, then send it to your customers to request payment with the NowNow App. Your customers will not be able to change the amount at the time of payment.

You can share the link you created through email or Whatapp to your customers. You can also resend the link.

With NowNow App Insurance, we’ve partnered with top insurance company to connect you with the coverage you need. Simply head to the NowNow ‘Insurance’ section in the App

– Step 2: Select Tap n Pay

– Step 3: Enter amount

– Step 3: Enter mPin

– Step4: Offer phone or POS to the customer to tap

– Step 5: Transaction complete(remember to get your receipt)

An agent’s wallet is credited as soon as deposit is effected at the bank.

– Enjoy large commissions daily.

– Retain up to 60% on transaction charges.

– Free Smart POS device

– Sell recharge card/ e-top-up

– Reliable network 24/7 and customer service

– Plus free branding materials for your store including signage t-shirts, face caps, banners, etc.

– Bill payments

– Send Money to anyone using their account number or phone number

– Mobile recharge

– Buy data

– Electricity

– Betting

– WAEC

– Insurance

– Have an android phone

– A minimum of N10, 000 deposited in your wallet for transactions.

– Be able to read and write

– Have an shop/business outlet

– Have a valid ID card (Driver’s license, National ID card, Int’l passport, Voters’ card)

– A passport photograph

– Proof of Address (Utility bills e.g. PHCN, LAWMA)

– Financial/Bank account detail or statements

– Register as a NowNow agent

– Undergo a short training on how to perform the transactions using the app.

– Start vending the following services; airtime in VTU form or as e-PINs, buy data, pay bills, transfer money to any bank account in Nigeria and send money to any phone number on behalf of customers.