At NowNow, we work hard to make sure your payment system runs smoothly every single day. But let’s be honest, there will be moments when things don’t go exactly as planned. Maybe a customer’s payment didn’t go through. Or perhaps your POS machine is acting up. When those moments happen, it’s reassuring to know you can contact NowNow.
NowNow MyBiz Customer Support is here to help but to get the fastest and best results, it’s important to know exactly how and when to reach out.
How to Contact NowNow Support
If you use MyBiz by NowNow, here’s how you can reach the support team for quick and effective assistance:
- Phone Support: Call 0700-066-9669. Perfect for urgent issues or when you want to speak to a real person.
- Email Support: Send an email to customercare@nownow.ng Ideal for detailed issues where you need to attach screenshots or documents.
- In-App Chat: Use the chat feature inside the MyBiz app for quick fixes or instant guidance.
- Report Fraud or Suspicious Activity: Email compliance@nownow.ng. You can do this anonymously if you want to protect your identity.
When Should You Contact Support?
Knowing the right time to contact NowNow support helps you save time and get back to running your business. Here are common situations when you should reach out and what to expect:
1. Trouble Signing Up
If you are having trouble creating your MyBiz merchant account or you’re stuck on a KYC or Account Verification verification step, it’s time to call or email the support team. They’ll guide you through it.
2. Failed or Delayed Payments
If customer transactions fails or showing as pending, it could be a network issue. First, check your app to see if there’s a known bank downtime. If all seems fine but the issue continues, contact support immediately to find out why payment failed and what you can do about it.
3. POS Device Issues
If your POS terminal freezes, disconnects, or refuses to process payments, don’t panic. Call or email support with details of the problem, the time it happened, and any error messages you’ve seen.
4. Transaction Disputes or Unexpected Fees
If a customer was charged twice or don’t add up, send an email to support to include the transaction reference, amounts, and screenshots to speed up the resolution.
5. Security Threats or Fraud Alerts
If you get a suspicious call or message claiming to be from NowNow and asking for sensitive details, stop and report it to the compliance team. This keeps you safe.
6. Feature Guidance or Training
If you want to use QR payments, send payment links, or set up your MyBiz storefront but aren’t sure how, hop on the in-app chat for a quick walkthrough.
Helpful Tips for Getting Quick Support
Here’s how to make your request easier to handle:
- Be clear and specific: Explain exactly what happened, what you were trying to do, and any steps you’ve already taken.
- Add screenshots: Show the problem so the team can identify it faster.
- Have your details ready: Keep your full name, phone number, merchant ID, and transaction reference on hand.
- Use the right channel: For quick questions, use in-app chat. For complex matters, email or call.
- Reach out during business hours: Since support isn’t 24/7, contacting them early in the day helps you get faster assistance.
Running a business isn’t easy. There are smooth days, and there are bumpy ones. The good news? You have a dedicated support team that understands your challenges and is ready to help you solve them.
So whether it’s a simple “how-to” question or a big technical problem, don’t wait until frustration sets in. Reach out, get the help you need, and keep your business running like the champion you are.