Frequently Asked Questions

Offers

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How do I get discounts and coupons?
  • Pay with your NOWNOW app
  • Select from the available coupons after transaction
  • Avail at the store

Agents

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How can I contact customer care?

We’re here to assist you. Email: customercare@nownow.ng Call: 07000669669, 07000NOWNOW

How long does it take to credit an agent’s wallet?

An agent’s wallet is credited as soon as deposit is effected at the bank.

Why should I become a NowNow Agent?
  • Enjoy large commissions daily.
  • Retain up to 60% on transaction charges.
  • Sell recharge card/ e-top-up
  • Free branding for your store including signage t-shirts, face caps, banners, etc.
What services can I perform on the NowNow platform?
  • Bill payments
  • Wallet to bank transfers
  • Mobile recharge
What are your requirements for becoming an Agent?
  • Must be able to read and write
  • Must have a functional android enabled mobile phone
  • Must have an existing physical shop/business outlet
  • A completed Agent application form/agreement and account package
  • A copy of ID or equivalent (Driver’s license, National ID card, Int’l passport)
  • A Passport-sized photograph
  • Proof of Address (Utility bills e.g. PHCN, LAWMA, DStv, GOtv, Star Times, etc.)
  • Financial/Bank account detail or statements
What Start-up capital do I need?

All you need is an android phone and a minimum of N10, 000 to be deposited in wallet for transactions.

How does the agent platform work?
  • Register as a NowNow agent
  • Undergo a short training on how to perform the transactions using the app.
  • Start vending the following services; airtime in VTU form or as e-PINs, buy data, pay bills, transfer money to any bank account in Nigeria and send money to any phone number on behalf of customers.

General Questions

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Who can I send airtime and money to?

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

I can’t login, what can I do?
How do I change my password?
I have forgotten my login details, what do I do?
How do I get started after downloading the app?
Can I trust the consumer app to keep my money safe?
What are the benefits of using the NowNow mobile app?
How do I download the NowNow mobile wallet?
What is nownow mobile wallet?

Services

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How do I pay my electricity bills?
  • Launch your app and access “Electricity”
  • Select/Type electricity provider (Ikeja Prepaid/Postpaid etc)
  • Enter meter number and amount
  • Confirm details
  • Proceed to Pay
How do I renew my cable TV subscription? (gotv/dstv etc)

This service comes with a convenience charge

  • Launch your app and access “TV Pay”
  • Select/Type TV subscription provider (Smile, Spectranet etc)
  • Select preferred package
  • Enter card number (smart card/IUC, etc)
  • Confirm details
  • Proceed to Pay
How to renew my internet subscription? (smile/swift etc)

This service comes with a convenience charge

  • Launch your app and access “Internet”
  • Select/Type internet service provider (Smile, Spectranet etc)
  • Select preferred package
  • Enter Account ID
  • Confirm details
  • Proceed to Pay
How to withdraw cash with a nownow agent?
  • Launch your app and access “Add Money”
  • Withdraw
  • Input registered phone number of the agent.
  • Input the amount you want to transfer to the agent wallet.
  • Input 4-digit Mpin
  • Collect money from agent.

**Ensure the Agent you want to withdraw through is within your area. Preferably, one you know.

How do I fund my wallet using my debit card?
  • Launch your app and access “Add Money”
  • Input the amount.
  • Input card details
  • Input your 4 digit mPIN and confirm
  • Input your card number on the debit card
  • Input the expiry date on the card
  • Input 3 digit number at the back of the card (CVV).
  • Verify your ownership of the card to process transaction
  • Once verification completes, your wallet will be funded
How do I receive money on the nownow mobile app?
  • Launch your app and access “Receive Money”
  • Request for money by inputting the registered phone number of the sender.
  • Input the amount.
  • Input the reason for the request (optional)
  • Input your 4 digit Mpin.
How do I send money to another wallet using the QR code?
  • Launch your app and access “Send Money”
  • Access “To QR Code”
  • Scan the receiver bar code or upload Bar code from gallery if it’s already saved.
  • N/B: When bar code is scanned or uploaded sender can view receivers request for cash.
  • Pay Now
  • Put in 4-digit pin
How do I send money to bank using the consumer app?
  • Launch your app and access “Send Money”
  • Access “To Bank”
  • Select the receiver’s bank.
  • Choose the type of account
  • Enter the receiver’s account number
  • Enter the receiver’s mobile number/email
  • Input the amount
  • Input the reason for the transfer (optional)
  • Send Money
How do I send money to another wallet?
  • Launch your app and click “send money”
  • On the ‘To Mobile No.’ page, type in the user’s registered phone number.
  • Input the amount to be sent.
  • Input the reason for the transfer (optional)
  • View and confirm details
  • Pay Now
  • Input your 4 digit mPIN to confirm transaction
How do I send data?

Launch your app and access “BUY DATA”

  • Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.
  • Choose the operator
  • Select the data plan from the options provided.
  • Buy Data
  • Input your 4 digit Mpin (Mobile pin)
  • Start browsing
How do I send airtime?

Launch your app and access “BUY AIRTIME”

  • Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.
  • Choose the operator
  • Input the amount
  • Recharge
  • Input your 4 digit Mpin (Mobile pin)
  • Start calling

Customer Service