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Experience Shopping On
A Different Level
Fashion and beauty, Consumer electronics, Home Appliances,
Food & Groceries, Health & Personal Care
Shop More, Worry Less
Shop electronics, fashion, groceries, food, and more from the
comfort of your home!
Multiple Payment Options
Pay confidently through card, wallet 2 wallet, or cash.
Track Your Orders
Place your order and track it in real time with the NowNow app
Frequently Asked Questions
Let’s answer some of your questions
How do I make payments on the marketplace?
Upon confirming the products to be bought and selecting to check out, you will be asked for your NOWNOW pin number to authorize the transaction. Once the correct pin is inputted, the product price and delivery fee will be deducted from your account wallet and your order will be confirmed
Kindly ensure that your account wallet has sufficient amount for the above, if not your order will not be confirmed.
How do I return an item?
You can initiate a return by selecting the returns page on the NOWNOW app. You can only return if the complaint falls under one of the conditions for return listed on the returns page or where default is a fault of the merchant.
Can I change my mind about the return option?
Yes, as long as you have not been refunded the amount you paid for the product. Please contact our customer service to stop the return process.
How long will it take to return an item and get my refund?
Retrieval of an item shall be made within 3 business days of the complaint. The buyer must make the product available for pickup. Refund will be made within 3 days of confirmation of retrieval of pickup according to the conditions stated on the refunds page.
What happens if I miss an attempt to retrieve the product?
Your return request will be canceled, and you will no longer be able to return that item.
Can I return my item after the stated returns timeline?
You will not be able to return items if you do not initiate a return within 3 days of delivery.
I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?
We apologize for this. You must contact our customer care team within 3 days of delivery to lodge a complaint or initiate returns.
My return has been collected for a while, but still no news, what should I do?
Refunds may be made within 14 days of confirmation of retrieval of a defective product. If the number of days for refunds has been exhausted and you have still not been refunded, please contact our customer service immediately.
Is my product under warranty?
Warranty information is displayed on each product’s listing page by the buyer.
Do I have to return all products in my order?
No, you do not have to return your entire order. You can return your choice of selected items.
Do I have to return the gift when I return a product?
Yes, any free gift must also be returned.
Do I have to pay shipping charges when I return a product?
The seller shall pay for this.
Why was my item redelivered to me instead of a refund?
Returned item will be redelivered to you if the Merchant cannot verify your reason for returning it. For example, a microwave returned for not powering on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers on, the item will be redelivered to you. Please note that this is at the discretion of the merchant.
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